Shipping policy

We only ship within the continental United States (excluding Hawaii and Alaska)

Orders are shipped within 3-5 business days from purchase . From your initial order to delivery at your door, we work to ensure your complete satisfaction. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control. We will use various carriers to provide the best possible shipping experience and fastest times.

There are products that will ship out 7 -14 days after purchase.

Lost or stolen packages: If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS or whatever courier service was used. Good Thyme Planting is not responsible for lost or stolen packages once scanned into the courier system.

If you have properly cared for your newly purchased plants and you experience a loss during the first 30 days from date of delivery, please email us detailing your loss, along with images of the plants and your original order number. You must submit 3 images, including an image of the entire plant in its surroundings for us to fully evaluate.

We may also delay shipping due to weather conditions en route that could damage your plant includes extreme cold or heat. Leaving a plant unattended (e.g. on the porch) will be an acceptable form of delivery. We do not cover orders that are lost in transit at this time. 

Transplanting or repotting your plant within 7 days of receiving your plant. During shipping, plants go through some shock and re-planting the plant too soon stresses the plant too much. Wait at least 7 days before repotting or replanting.

Planting your plant in an environment that is not conducive to that plant’s health, i.e., poor soil conditions, wrong light conditions, or outdoors in an area outside of the plants listed hardiness zone.

For cold weather areas we ask that you purchase a heat pack with your order. 

Any destruction of plants resulting from weather, pets, wildlife, drought, improper application of insecticides or herbicides, fires, floods, or any unnatural cause, etc.

Wait at least 2 weeks and make sure your plant is established in it’s new home before fertilizing. Most plants like to be watered only when the soil is dry to the touch. Succulents and Cacti should be watered even less frequently. Please lookup specific watering instruction for your plant in your area.

We cannot ship to an address that doesn't match the billing address

 All claims must be started before the 30 days are up.